Hotel Policies

Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.

We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses.

The information you provide is not shared with non-authorized third parties.

We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.

When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Reservation Policies

  • A one night deposit with a credit card is needed to guarantee reservation.
  • Credit cards accepted: Visa and Master Card.
  • The Single room is for two people with a double bed.
  • The Double room is for two people with an extra charge of $10 USD per extra person.
  • For a remote control for your TV set we will need a $10 USD deposit at the lobby.
  • The hotel will not be held responsible for any damages or losses inside the parking facilities.
  • Cancel at least 10 days prior to arrival to avoid charges.
  • No pets allowed.
  • Max. Age for children is 8 years old.
  • Check Out is at 12:30 hrs.
  • Check In is at 13:00 hrs.

Oversold Policy: In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.